Last Updated: October 27, 2025
This policy outlines the refund process for purchases made through the Tuckr (User) and Tuckr Partner (Vendor) applications.
Once a food order is placed and payment is confirmed through the Tuckr app, the sale is final.
Orders cannot be cancelled after payment has been successfully processed.
Tuckr is a technology platform that facilitates your order with the food outlet ("Vendor"). We do not prepare, handle, or guarantee the quality of the food.
Any issues with your order, such as cold food, incorrect items prepared by the vendor, or poor quality, must be resolved directly with the Vendor.
We do not provide refunds for orders placed by user error (e.g., you ordered the wrong item or wrong quantity).
While we do not process refunds for food, you may log a formal complaint about a Vendor's quality or service by contacting us at hello@tuckr.in. We will use this information for our internal review of the Vendor.
Any subscription fees, "deals," or service charges paid by a Vendor to Tuckr for use of the Tuckr Partner platform are non-refundable unless otherwise specified.
We may offer free trials to Vendors on a case-by-case basis. To request a free trial, please contact us at tuckr.in/contact.
Outside of the policies stated above, any other requests for refunds (e.g., a billing error on a subscription) will be reviewed on a case-by-case basis. Please submit your request to hello@tuckr.in with all relevant details.
If you have any questions about this Refund Policy, you can contact us:
📧By email: hello@tuckr.in
🌐By visiting our contact page: tuckr.in/contact
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